3 in 4 negative reviews go unanswered.
Yours don’t have to.
We studied 2,159 reviews across 67 hotels. Most unhappy guests hear nothing back, and the next guest reads that silence. HoteliaOS drafts every reply in the guest’s language, on every platform, and briefs your team on what to fix.
Most hotels go quiet when guests speak up.
Hotels with zero replies, by platform
Share of properties listed on each platformSame ratings. Very different habits.
The hotels that reply to most reviews don’t have better guests. They show up on every platform, answer the hard reviews, and write like a person. HoteliaOS builds those habits into every reply.
See how your hotel comparesThree steps. Nothing new for your team to check.
- 01
Connect once, reviews flow in
A guided, few-minute setup. After that, new reviews from every platform arrive in HoteliaOS on their own. No passwords to share.
GoogleBooking.comAgodaTrip.comTripAdvisor - 02
Approve replies in the guest’s language
Every review gets a draft that names the guest and the issue, in their language, with an English translation for you. Edit, approve, post.
Englishไทย中文Русский한국어 - 03
Brief the team that can fix it
Repeat complaints are flagged by room and topic. Send housekeeping or maintenance a one-click brief with the guest’s words.
Room 302 · Noise · 3 reviews→ Maintenance
The real app. Not a mockup.
What your team sees every morning: every review, a reply in the guest’s language, and the patterns behind them.
Demo hotel data. Click any screen to enlarge.
Mission control for every review.
The cost of staying silent.
Without HoteliaOS
- Reviews scattered across five sites, checked when someone remembers
- Complaints in Russian, Chinese or Thai left for “later”
- The same room complaint repeats for months
- Google’s AI summaries draw on all your reviews, including the ones you never answered
With HoteliaOS
- Every review in one queue, the moment it lands
- Drafts in the guest’s language, with your English translation
- Room and topic patterns flagged, with a brief to the right team
- A visible record that you listen, for guests and for Google
One plan. Every platform. Less than one room night a month.
Try it free for 14 days with your real reviews. No card needed.
- ✓ Up to 50 rooms
- ✓ Google, Booking.com, Agoda, Trip.com, TripAdvisor
- ✓ Unlimited reply drafts in any language
- ✓ Analytics overview and team briefs
- ✓ Weekly digest email
Questions
What’s the difference between the audit and the trial?
The audit is a one-off report on your reply rate and guest themes, delivered in 24 hours. The trial gives you the full product for 14 days with your live reviews.
Does HoteliaOS post replies automatically?
No. You review and approve every draft, then post it on the platform. Nothing goes live without you.
How long does setup take?
Most hotels finish in a few minutes with our guided setup. No platform passwords needed, and new reviews start arriving the same day.
Will replies sound generic?
Drafts use the guest’s name, the details they mentioned and your hotel’s tone. Edit or regenerate any draft before posting.
What happens when the trial ends?
Choose the plan at $49 a month to keep going. If you don’t, your account pauses. No card is charged automatically.
How many of your guests are still waiting for a reply?
Find out in 24 hours. Free, no commitment.