Built for independent and boutique hotels

Google's AI Is Already
Summarizing Your
Hotel's Reviews

HoteliaOS is the reputation intelligence layer for independent hotels. Understand the story forming around your property before that story shapes what Google tells prospective guests.

Get Your Free Review Audit →See Demo →

See what Google's AI is saying about your hotel. Free, delivered in 24 hours.

No dashboards to check. No inboxes to clear. HoteliaOS does the work.

HoteliaOS review audit showing reputation scores and what to fix first
HoteliaOS sentiment breakdown showing 84% of reviews are 4-star or above

See it in 90 seconds

1 BILLION+
Monthly users of Google's AI Mode.
<30%
Average response rate in HoteliaOS audits.
Every review
Can shape the story travelers discover about your hotel.

Built by a hospitality marketer with 15 years of experience across Southeast Asia, who watched Google quietly change how travelers choose hotels.

THE ECONOMICS

One recovered booking pays for a year of HoteliaOS.

A single booking influenced by your hotel's reputation is worth more than a full year of HoteliaOS. One $600 booking (2 nights × $300/night) covers 12 months of software.

$49/mo · 1 booking recovers 12 months · No lock-in

See What Guests — and Google — Are Really Saying

HoteliaOS structures guest opinions, drafts tailored replies in seconds, and extracts operational patterns to prevent recurring issues. Google's AI Overviews draw from published reviews and public content. HoteliaOS surfaces the same themes so you can act on them — respond to concerns, amplify what's working, and let your reputation speak for itself.

Sentiment & Topic Extraction

Surface patterns before they become problems

Surfaces recurring operational patterns. Track what guests love and flag negative trends like noise or maintenance issues immediately.

Guest Sentiment TopicsCasa Lotus Hat Yai
Staff
17 mentions
Room
11 mentions
Breakfast
9 mentions
Wifi
5 mentions
Location
3 mentions
Pool
2 mentions
Noise
4 mentions
⚠️Wifi· 3 negatives this week — check maintenance on routers & bandwidth.
⚠️Noise· 4 negatives this week — verify late-night HVAC & neighboring room noise.

AI-Powered Response Drafts

Draft replies in seconds, in your hotel's voice

Draft customized replies across Google, Booking.com, Agoda, and TripAdvisor in your hotel's voice, automatically translating guest reviews in-app.

Booking.com★★★☆☆

“Прекрасный отель, персонал был очень внимателен. Единственный минус — шум ночью.”

English: “Beautiful hotel, staff was very attentive. The only downside — noise at night.”

✦ Generate AI Reply
✓ In your hotel's tone
AI Reply Draft (Russian)

“Дорогой гость, спасибо за тёплые слова о нашей команде. Приносим искренние извинения за шум ночью. При следующем визите с удовольствием подберём для вас номер в тихом крыле подальше от улицы.”

English Translation

“Dear guest, thank you for your kind words about our team. Our sincere apologies for the night noise. On your next visit, we'd be delighted to place you in a quiet-wing room away from the street.”

Progress Tracking

Watch fixes turn into trends

Every topic guests mention is tracked period over period — so you can see whether the noise complaint you fixed in March actually stays fixed.

6-Month Rating Trajectory↑ +0.7 over 6 months
Feb
3.9
Mar
4.0
Apr
4.1
May
4.3
Jun
4.4
Jul
4.6
OPERATIONAL FIXES TRACKED
Noise complaints
12➔3
Breakfast satisfaction
3.2➔4.5
Wifi negative mentions
15➔4
One recovered booking pays for the entire month

Simple, Transparent Pricing

Everything above is included. No hidden upgrades. No enterprise tier.

Early-access rate — locked in for founding properties
Pro
$79$49/mo
Founding rate — locked in
For independent properties up to 50 rooms
  • Unlimited AI-drafted responses
  • Recurring guest insights
  • Multilingual review intelligence
  • Google, Booking.com, Agoda & TripAdvisor
14-day free trial with your real data. No card required.
✓ 14-day free trial — no card required✓ Get started in under 5 minutes✓ Works with Google, Booking.com, Agoda & TripAdvisor

The Cost of Staying Silent

Most hotels don't realize how much revenue they lose from unanswered reviews. Here is how HoteliaOS changes the game:

Without HoteliaOS

  • ✕
    Scattered Reviews

    Reviews spread across 4 sites (Google, Booking.com, Agoda, TripAdvisor), making them easy to miss

  • ✕
    Slow Turnaround

    Responses take hours or days to draft and customize manually

  • ✕
    Language Barriers

    Foreign-language reviews are often ignored due to translation delays

  • ✕
    AI Summaries You Can't See

    Google AI Overviews now summarize your reviews for travelers. Unanswered complaints become part of your summary.

RECOMMENDED

With HoteliaOS

  • ✓
    One Unified Dashboard

    All your review channels managed in one streamlined workflow

  • ✓
    Minutes, Not Hours

    AI-generated drafts ready instantly, approved and posted in seconds

  • ✓
    AI Handles Any Language

    Replies crafted in guest's native tongue with English translations visible in-app

  • ✓
    Know What AI Is Saying

    See the topics and sentiment feeding AI summaries — and fix issues before they're surfaced.

Got Questions?

Do I need to manage anything?
HoteliaOS handles the analysis, translation, drafting, and pattern-tracking automatically. You bring reviews into the workspace, HoteliaOS does everything else — surface recurring themes, draft a response tailored to the guest and your property, track sentiment shifts over time. You review each draft before it goes out.
Can I review AI responses before posting?
Absolutely. You review and approve every response. Every response is presented as a draft inside the AI Content Studio for you to review, edit, or regenerate before it is copied or posted.
Will responses sound generic?
No. HoteliaOS uses the reviewer's specific feedback, your property's context, and your preferred tone to draft each response. You can edit or regenerate any draft before posting.
Does HoteliaOS automatically post responses?
No. HoteliaOS drafts each response — you stay in control. Review, edit, approve, then post it to the relevant platform. You decide when and what goes live.
Does this work if most guests book through Booking.com?
Yes. You can bring Booking.com reviews into HoteliaOS, alongside Google, Agoda, TripAdvisor, and other major platforms.
What platforms are supported?
HoteliaOS works with reviews from Google, Booking.com, Agoda, and TripAdvisor. Draft responses can be posted back to each platform through your existing platform login.
How long does setup take?
Get started in under 5 minutes. Create your account, add your hotel details, and start bringing reviews into the workspace.
What are Google's AI summaries, and why do they matter?
Google's AI Search increasingly synthesizes information from across the web into AI-generated answers and summaries. Reviews are part of the information landscape travelers use to evaluate hotels. HoteliaOS helps you understand recurring guest sentiment and respond to it — so the story guests, and Google, encounter reflects your actual hotel.

Your Next Booking Depends on This

The only question is whether you're shaping that narrative.

Get Your Free Review Audit →