✦ Built for boutique hotels

Stop Losing Guests
to OTAs You
Already Paid For

AI-powered review management, automated guest emails, and direct booking tools — everything a boutique hotel needs to own its guest relationships.

Designed for properties with 1–50 rooms who compete on service, not scale

Start Free Trial — No Card Required →▶ See How It Works

AI-drafted responses sent within minutes, not days

The Problem

The Real Cost of Running a Boutique Hotel in 2026

Every week without the right tools is money left on the table — and guests walking out the door permanently.

4.2
Hours per week
Spent manually reading, translating, and replying to reviews. That's 218 hours a year — over 5 full work weeks — on a task AI can do in seconds.
67%
Read reviews first
Of travelers read reviews before booking. An unanswered review is a missed sales conversation with every future guest who reads it.
15–25%
Commission per booking
Paid to OTAs for guests who would have booked direct if you'd reached out to them first with a reason to.
0
Follow-ups sent
Most boutique hotels send zero post-stay emails. Your best future guests are people who already loved staying with you — and you never asked them back.
Stop paying high commission to OTAs for guests who already know and like you.
Fix This for $79/mo →
The Insight

You Don't Need a Booking Engine. You Need Better Relationships.

Here's what the software industry doesn't want you to know: boutique hotels with 1–50 rooms don't win on technology. They win on the human touch.

🤝
Personal service OTAs can't replicateYou know your guests by name. Booking.com doesn't.
📍
Local knowledge that builds loyaltyThe restaurant tip, the shortcut, the upgrade — these create guests who never book anywhere else.
💬
Direct communication winsWhatsApp, email, a phone call — a personal message from the hotel beats any OTA interface.
🔄
Return guests are your moatA guest who returns directly costs you nothing in commission. HoteliaOS is built to get them back.

“What if instead of competing with OTAs on their turf — you competed where you have the advantage?”

HoteliaOS is designed for the direct communication model. Pre-stay upsells, post-stay review requests, return guest offers — all delivered by email, tracked in your dashboard, and confirmed with one click. No booking engine required.

Everything You Need

Four Systems Working
While You Sleep

HoteliaOS handles the repetitive work so your team can focus on what actually makes guests return: exceptional personal service.

01 — Review Management

Every Review Answered. Every Time.

AI reads your reviews, detects the sentiment and language, then drafts a personalised reply in seconds. You approve or edit — it takes 30 seconds per review instead of 20 minutes.

  • Multi-language AI replies (Thai, Chinese, Arabic and more)
  • Sentiment analysis across Google, Agoda, TripAdvisor, Booking.com
  • Topic extraction — know exactly what guests love and hate
  • Response rate tracking with weekly AI executive summary
reviews / dashboard
What Guests Mention Most
5 reviews
Location
4 mentions
Staff
4 mentions
Room
3 mentions
Noise
2 mentions
Price
1 mention
AI RESPONSE DRAFT — GOOGLE · GUEST · 5★
“Thank you so much! We're delighted to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back...”
Post Reply
Edit
02 — Pre-Stay Upsells

Guests Select Extras Before They Arrive.

Send a pre-stay email before check-in. Guests click to select early check-in, airport transfers, breakfast packages. Requests land in your dashboard grouped by guest — confirm or decline with one click.

  • Hosted selection page — guests tick boxes, no WhatsApp ping required
  • Staff dashboard groups all items per guest in one card
  • One-click confirm/decline triggers automatic guest notification
  • Full upsell history and confirmation rate in Analytics
upsell-select · guest view
Your Hotel · Pre-Stay Email · Guest
✨ Enhance Your Stay
✓ Early Check-in+$12
✓ Airport Transfer (Return)+$30
Late Check-out+$15
Breakfast for 2+$20
Request 2 Items →
Our team will confirm within 24 hours
03 — Return Guest Campaigns

Turn One-Time Guests Into Regulars.

Automatically send past guests a personalised return offer — with your promo code, a hosted booking claim form with dates and rooms, and full tracking in your dashboard. No booking engine needed.

  • Configurable offers: discount %, free breakfast, room upgrade, early check-in
  • Guest selects dates and room count on a clean hosted page
  • Staff quotes room type and price before confirming
  • Estimated booking value tracked in Analytics
guest emails / promo claims
🎁 Welcome Back Offer
• 15% off · Free Breakfast · Early Check-in
WELCOME15
Claim This Offer →
Est. Booking Value
Additional Revenue
04 — Analytics & Weekly Summary

Know What's Working. Every Monday Morning.

HoteliaOS sends you a Weekly AI Executive Summary with review highlights, email performance, upsell confirmation rates, and recommended actions — before you've had your coffee.

  • AI-written narrative: priority, focus area, recommended actions
  • Email performance: sent, confirmed upsells, promo claims, booking value
  • Topic sentiment trends across time periods
  • Platform-by-platform rating breakdown
analytics / email performance
3
Pre-Stay
4
Review Req.
3
Return Guest
10
Total Sent
Upsell Requests
Total
Conversion Rate
Promo Claims
Total
Conversion Rate
Estimated Booking Value
Revenue Tracked
Getting Started

From Signup to First Response:
Under 5 Minutes

01
🏨

Set Up Your Hotel

Add your hotel details, upload your upsell services with pricing, and configure your return guest promo. One form, takes 3 minutes.

~3 minutes
02
⭐

Import Your Reviews

Paste reviews directly or use bulk mode to add your entire review history. AI analyses sentiment and extracts topics automatically.

~2 minutes
03
✉️

Send Your First Email

Compose a pre-stay, review request, or return guest email. Preview it, send it. Watch requests and promo claims come in.

~2 minutes
Simple Pricing

Start Your 14-Day Free Trial

No contracts, no setup fees, no surprises. Cancel anytime.

Most Popular
Pro
$79/mo
Everything you need to turn one-time guests into direct-booking regulars.
  • 1 hotel property
  • Unlimited AI responses
  • Unlimited guest emails
  • Pre-stay upsells & tracking
  • Return guest promo campaigns
  • Promo claims with booking form
  • Weekly AI executive summary
  • Priority support
➕ Additional properties: $39/month each
Start Free Trial →
7 of 10 spots remaining
🔒
Founding Member
$49/mo
Lock in $49/month for your first property — $25/month for each additional. Forever.
  • 2 months free
  • Permanent rate lock
  • Shape the product roadmap
  • All Pro features included
Claim Founding Rate →

Founding rate locks in at signup. Once 10 properties are onboarded, standard pricing applies.

Common Questions

Got Questions?

Do I need a booking engine or PMS to use HoteliaOS?
No. HoteliaOS is designed to work alongside your existing setup — even if that's just WhatsApp and a spreadsheet. The promo claim and upsell flows work entirely through email and a hosted page, no integrations required.
Which review platforms does it support?
Google, Agoda, TripAdvisor, and Booking.com. You paste or import reviews manually — AI analysis and reply generation works for all platforms in any language.
How does the upsell tracking work without a PMS?
Guests click items on a hosted selection page. Their choices are logged to your dashboard. Staff confirm or decline, then send a grouped update email. No PMS integration needed — it's built for the direct communication model.
What languages does the AI support?
The AI detects review language automatically and responds in kind — Thai, Chinese, Arabic, Japanese, Korean, and all major European languages. Reviews get replied to in the language they were written.
How small is “too small” for HoteliaOS?
There's no minimum. Even a 1-villa property gets value from automated review replies and guest communication. The free plan is a genuine product, not a stripped trial.
Can I cancel at any time?
Yes. No contracts, no lock-in. Cancel from your Account page with one click. Your data remains accessible for 30 days after cancellation.
Ready to Start?

Your Reviews Are Waiting.
Your Guests Are Ready to Return.

Set up in 5 minutes. No credit card. No commitment. Just a better way to run your hotel's guest communications.

Start Free Trial Today →Read the Hotel Owner's Guide